Last Updated: May 26, 2026
Welcome to LeimaTraders. This website is operated by Makok Technologies Private Limited. Throughout the site, the terms “we”, “us”, and “our” refer to LeimaTraders. By accessing or using our website, services, or purchasing products from us, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use this website.
1. Scope of Services / Products
LeimaTraders is an ecommerce platform that offers handloom products, traditional items, clothing, accessories, and related physical goods for sale through our website.
All products displayed on the website are subject to availability. We reserve the right to modify, discontinue, or update products and pricing at any time without prior notice.
2. User Responsibilities
By using this website, you agree that:
- You are at least 18 years old or using the website under parental/legal guardian supervision.
- The information provided by you is accurate, complete, and up to date.
- You will not misuse the website for fraudulent, illegal, or unauthorized activities.
- You will not attempt to interfere with the security or functionality of the website.
- You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Pricing & Payment Terms
- All prices listed on the website are displayed in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Payments are securely processed through authorized payment gateways including Razorpay.
- By placing an order, you authorize us to charge the full applicable amount including taxes, shipping charges, and other applicable fees.
- We do not store your debit/credit card details on our servers.
Orders will only be processed after successful payment confirmation.
4. Shipping & Delivery
- Delivery timelines may vary depending on product availability and shipping location.
- We are not responsible for delays caused by courier services, natural disasters, strikes, government restrictions, or other circumstances beyond our control.
- Customers are responsible for providing accurate shipping details.
5. Cancellation & Refund Policy
Order Cancellation
- Orders may be cancelled before shipment processing begins.
- Once an order has been shipped, cancellation may not be possible.
Refunds
- Refunds are applicable only for eligible cases such as:
- Wrong product delivered
- Damaged product received
- Product not delivered
- Refund requests must be raised within 7 days of delivery.
- Approved refunds will be processed back to the original payment method within 5–10 business days.
Non-Refundable Situations
Refunds may not be provided for:
- Change of mind after purchase
- Incorrect address provided by customer
- Minor color/design variations due to handmade or handloom nature of products
6. Intellectual Property
All content on this website including logos, images, product descriptions, graphics, text, and design elements are the property of LeimaTraders or its licensors and are protected by applicable copyright and intellectual property laws.
Unauthorized use, copying, or reproduction is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law:
- LeimaTraders shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our website or products.
- Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.
- We do not guarantee uninterrupted or error-free website operation.
8. Third-Party Services
Our website may use third-party services including payment gateways, logistics providers, analytics tools, and external links.
We are not responsible for the policies, content, or practices of third-party services.
9. Privacy Policy
Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in the Privacy Policy.
10. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
11. Dispute Resolution
Any disputes arising out of or relating to the use of this website or purchases made through it shall first be attempted to be resolved amicably through mutual discussions.
If unresolved, disputes shall fall under the exclusive jurisdiction of the courts located in Manipur, India.
12. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.
13. Contact Information
If you have any questions regarding these Terms & Conditions, you may contact us through the contact information available on our website:
